SYMPTOM

You receive an immediate Runtime Error when attempting to perform the following processes:

• Restore Data
• Any Cloud function (create or sync sheets, publish sale or results, upload/download entries)
• When opening the Report Manager
• Activate ShoWorks

Or the Division Navigator (in the Divisions menu) is blank/white

CAUSE

A needed component that ShoWorks uses may be corrupt, missing, or not installed properly (SOLUTION A) or Microsoft Access Trust Center Settings are configured too strict (SOLUTION B).

SOLUTION A (a needed component is may be corrupt, missing, or not installed properly)

Reinstall ShoWorks but use elevated permissions when installing, then, if the error still continues, start ShoWorks under elevated permissions.

STEPS FOR SOLUTION A:

1. Ensure that you are logged into Windows with Administrator permissions.
2. Download the full ShoWorks program from the website http://fairsoftware.com/downloads.aspx Do choose not 'Run' but instead 'Save' the file to your Desktop (attempting to 'Run' without first saving locally will not allow you to proceed through the following steps).
3. Once the file has been saved to your Desktop, right-click on the saved file and choose Run As Administrator.
4. Follow the onscreen instructions to install ShoWorks. Make certain that the entire install process completes. If any errors occur, the software will not operate correctly.
5. Attempt to start ShoWorks normally, then try to reproduce the problem. If the error still continues, start ShoWorks under elevated permissions by right-clicking on the ShoWorks icon and choosing Run As Administrator.

SOLUTION B (Microsoft Access Trust Center Settings are configured too strict)

Check and change (if needed) the Trust Center settings in Microsoft Access to enable ActiveX components to function.

STEPS FOR SOLUTION B:

1. Close all open applications (including ShoWorks) and open a licensed copy of Microsoft Access on the machine.
2. From the Home icon in Microsoft Access (if not show, click "File" at the top), and choose "Options"
3. Select Trust Center from the bar on the left side of the window
4. Click the Trust Center Settings... button
5. Select ActiveX Settings from the bar on the left side of the window
6. Select "Enable all controls without restrictionis and without prompting..."
7. Click "OK" on all open windows and exit Microsoft Access
8. Attempt to start ShoWorks normally, then try to reproduce the problem. If the error still continues, start ShoWorks under elevated permissions by right-clicking on the ShoWorks icon and choosing Run As Administrator.

SEE ALSO

Cannot upload or download entries