SYMPTOM

You receive an immediate Runtime Error when attempting to perform the following processes:

• Restore Data
• Any Cloud function (create or sync sheets, publish sale or results, upload/download entries)
• Activate ShoWorks

CAUSE

A needed component that ShoWorks uses may be corrupt, missing, or not installed properly.

SOLUTION

Reinstall ShoWorks but use elevated permissions when installing.

STEPS:

1. Ensure that you are logged into Windows with Administrator permissions.
2. Download the full ShoWorks program from the website http://fairsoftware.com/downloads.aspx Do choose not 'Run' but instead 'Save' the file to your Desktop (attempting to 'Run' without first saving locally will not allow you to proceed through the following steps).
3. Once the file has been saved to your Desktop, right-click on the saved file and choose Run As Administrator.
4. Follow the onscreen instructions to install ShoWorks. Make certain that the entire install process completes. If any errors occur, the software will not operate correctly.

SEE ALSO

Cannot upload or download entries