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ShoWorks Help Articles

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Cannot start ShoWorks - "ShoWorks could not find the needed files to run the program."

ArticleID: 117052
Category: General
Date Added: 2/26/2015

SYMPTOM

Upon starting ShoWorks or the ShoWorks Access Companion, you receive an error message:

ShoWorks could not find the needed files to run the program. You should try to reinstall ShoWorks, making sure that you have administrative permissions on this computer to do so.

CAUSE

Certain values in the Windows Registry are incorrect, usually as a result of installing and reinstalling variants of Microsoft Office without a clean uninstall. This usually results from installing an incompatible version of Microsoft Office (either version/year or a 64-bit version which is incompatible with ShoWorks) and then attempting to install a different version of Microsoft Office without a clean uninstall of the prior.

SOLUTION

You may try to install ShoWorks again, however if the Windows Registry is corrupt and subsequent attempts to install ShoWorks are unsuccessful, you will need to reformat the machine and reinstall Windows Professional (64-bit), then install the correct version of Microsoft Office (see the minimum requirements here ) and then install ShoWorks.



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