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• Checklist to troubleshoot instability in ShoWorks
• Cannot start ShoWorks - Error message received when first loading ShoWorks

Summary:

When starting ShoWorks, you receive an Action Failed message that has a Macro Name of "AutoExec" followed by a run-time message and then exiting of the program.

Cause:

This behavior may be caused by any of the following:

1. The bit version of Microsoft Office is 64-bit instead of 32-bit.
2. Microsoft Office may need to be "Activated".
3. A linked file needed by ShoWorks is unavailable.
4. A corrupt file that ShoWorks requires.

1) If you also see a subsequent message "There was an error compiling this function. The Visual Basic module..." then see the following article to ensure that you are running the correct version of Office.

2) Make sure Microsoft Office is Activated by opening any Microsoft Office application (such as Excel or Word or Access) and selecting File (or 'Open Other Documents'), then Account, then About. Look for a statement that reads "Not Activated" and activate if needed.

3) Try running the latest update (even if you are running the most current version) to repair any linked references by going to www.fairsoftware.com then Downloads then Updates.

4) If this (file corruption) is recurring, it is from a result of either:

1. Your network is impropertly configured or not compatible with ShoWorks
• See the following Networking guidelines:
2. You are running out of disk (hard drive) space
• Check to ensure that you have enough free space on your hard drive by opening "My Computer" and checking the C drive (often called "Local Disk C"). Right-click on this and select Properties. The Free Space should be greater than 1GB (or 1,000,000,000 byes). If not, make sure that you have emptied your Recycle Bin (right-click and select "Empty Recycle Bin" and remove unneeded programs.
3. Your hard disk is highly fragmented (which occurs naturally overtime)
• Ensure that your hard disk is not fragmented. Select Start>>All Programs>>Accessories>>System Tools>>Disk Defragmenter and then click Defragment (you may choose to click the "Analyze" button before attempting to Defragement).
4. Your hard disk performance is too low
• Your hard disk could also be faulting (either about to ‘crash’, or errors are occurring which is making reading/writing mistakes). This typically occurs on older laptops having slow hard drives that are aging but can be seen even on newer desktops. If the above resolutions do not correct the issue, you should consider replacing your hard drive.

Solution:

1. Investigate and rectify any of the above causes.
2. Go through the trouble-shooting checklist located at: http://fairsoftware.com/articledetail.aspx?AID=114000