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"Cannot upload or download entries because your current data file is either in use by one or more…"

ArticleID: 121000
Category: Online Entries
Date Added: 2/26/2015
Date Last Updated: 1/19/2016

SYMPTOM

When attempting to upload or download entries, you receive the error message:

You cannot upload/download your data because your current data file is either in use by one or more other users or your data file has not been released by some process.

CAUSE

Your data file is locked.

SOLUTION

1) In ShoWorks, go to Tools>Options>Application and place a check in the box "Use Passive FTP", then close the menu and try again. If this does not resolve the problem, reverse (uncheck) the previous box and proceed to the next step.

2) Restart all computers that have ShoWorks installed on them, including the server or the computer that hosts the data file. If this does not resolve the problem then proceed to the next step.

3) Download and run the latest update patch found here. If this does not resolve the problem then proceed to the next step.

4) Reinstall ShoWorks.



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